{"id":666,"date":"2023-06-02T13:37:42","date_gmt":"2023-06-02T13:37:42","guid":{"rendered":"http:\/\/temp10.d523.dinaserver.com\/?page_id=666"},"modified":"2023-07-08T10:39:45","modified_gmt":"2023-07-08T10:39:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/voxalba.cat\/es\/faq\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"666\" class=\"elementor elementor-666\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5682052 e-flex e-con-boxed e-con e-parent\" data-id=\"5682052\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc2957 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"2cc2957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><span style=\"color: #282828;\"><strong>\u00bfQu\u00e9 pasos he de seguir para hacer un pedido?<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">Puedes acceder al apartado \u201c<span style=\"color: #00aae7;\"><a style=\"color: #00aae7;\" href=\"https:\/\/www.pakot.com\/guia-de-compra\/\">Gu\u00eda de compra<\/a><\/span>\u201d en el que se explica detalladamente c\u00f3mo realizar una compra paso por paso.<\/span><\/p>\n<ul>\n<li><span style=\"color: #282828;\"><strong>\u00bfHay pedido m\u00ednimo?<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\"><strong>No<\/strong>. Puedes comprar 1 art\u00edculo o varios en una misma compra. Recuerda que si tu pedido llega a <strong>50\u20ac el env\u00edo es gratis<\/strong> (pen\u00ednsula)<\/span><\/p>\n<ul>\n<li><strong><span style=\"color: #282828;\"><span style=\"color: #000000;\">\u00bf<\/span>Personaliz\u00e1is el papel de regalo?\u00a0<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\"><strong>Si<\/strong>, solicita presupuesto adjuntando tu logo o dise\u00f1o, cantidad deseada y material donde ir\u00e1 impreso a\u00a0<a style=\"color: #282828;\" href=\"mailto:pakot@pakot.com\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">pakot@pakot.com<\/span><\/a>\u00a0y un comercial se pondr\u00e1 en contacto contigo.<\/span><\/p>\n<ul class=\"has-black-color has-text-color\">\n<li><strong><span style=\"color: #282828;\">Soy una tienda. \u00bfTengo precios especiales?\u00a0<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\"><strong>Si<\/strong>, ofrecemos un descuento del 10% para pedidos superiores a 300\u20ac. El cup\u00f3n es: DESCUENTO10 y podr\u00e1s aplicarlo en tu carrito o antes de finalizar el pedido. Para pedidos inferiores a 300\u20ac los precios son los que indica la p\u00e1gina web. Si consideras que vas a tener un volumen de compra elevado y quieres solicitar precios especiales puedes hacerlo a trav\u00e9s del\u00a0<a style=\"color: #282828;\" href=\"https:\/\/www.pakot.com\/contacto\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">formulario de contacto<\/span><\/a>\u00a0o envi\u00e1ndonos un mail a\u00a0<a style=\"color: #282828;\" href=\"mailto:pakot@pakot.com\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">pakot@pakot.com<\/span><\/a><\/span><\/p>\n<ul class=\"has-black-color has-text-color\">\n<li><strong><span style=\"color: #282828;\">\u00bfRealiz\u00e1is pedidos por tel\u00e9fono?\u00a0<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\"><strong>No<\/strong>, todos los pedidos se tienen que tramitar\u00a0<strong>por la p\u00e1gina web<\/strong>. Si tienes alguna duda en el proceso, puedes escribirnos por el chat, enviar un mail a\u00a0<span class=\"has-inline-color has-vivid-cyan-blue-color\"><a style=\"color: #282828;\" href=\"mailto:pakot@pakot.com\">pakot@pakot.com<\/a>\u00a0<\/span>o llamarnos al tel\u00e9fono (+34) 93 652 45 45.<\/span><\/p>\n<ul class=\"has-black-color has-text-color\">\n<li><strong><span style=\"color: #282828;\">\u00bfTen\u00e9is tienda f\u00edsica?<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">\u00a0<strong>No<\/strong>, somos una f\u00e1brica. Puedes concertar una cita para ver nuestro cat\u00e1logo f\u00edsico pero la compra se tiene que tramitar por\u00a0<strong>nuestra p\u00e1gina web<\/strong>.<\/span><\/p>\n<ul class=\"has-black-color has-text-color\">\n<li><strong><span style=\"color: #282828;\">\u00bfQu\u00e9 es el recargo de equivalencia?<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">El recargo de equivalencia es un\u00a0r\u00e9gimen especial de IVA<strong>,\u00a0<\/strong>obligatorio\u00a0para\u00a0<strong>comerciantes minoristas<\/strong>\u00a0que no realicen ning\u00fan tipo de transformaci\u00f3n en los productos que venden, es decir, para\u00a0<strong>comerciantes aut\u00f3nomos que vendan al cliente final<\/strong>.<\/span><\/p>\n<ul class=\"has-black-color has-text-color\">\n<li><strong><span style=\"color: #282828;\">Mi empresa ya no tiene recargo de equivalencia. \u00bfC\u00f3mo lo quito?<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">Deber\u00e1s comunicarlo a trav\u00e9s de<span class=\"has-inline-color has-black-color\">l<\/span><span class=\"has-inline-color has-vivid-cyan-blue-color\">\u00a0<\/span><a style=\"color: #282828;\" href=\"https:\/\/www.pakot.com\/contacto\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">formulario de contacto<\/span><\/a>\u00a0o envi\u00e1ndonos un mail a\u00a0<a style=\"color: #282828;\" href=\"mailto:pakot@pakot.com\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">pakot@pakot.com<\/span><\/a><span class=\"has-inline-color has-vivid-cyan-blue-color\">\u00a0<\/span>y nosotros lo retiraremos de tu perfil. Te recomendamos que esperes a que retiremos el recargo de equivalencia de tu perfil antes de realizar un nuevo pedido.<\/span><\/p>\n<ul class=\"has-black-color has-text-color\">\n<li><strong><span style=\"color: #282828;\">No he recibido mi pedido. \u00bfC\u00f3mo lo localizo?<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">Puedes localizar tu pedido con el n\u00famero de seguimiento que te hemos enviado al correo electr\u00f3nico junto a la factura. Para cualquier incidencia ponte en\u00a0<a style=\"color: #282828;\" href=\"https:\/\/www.pakot.com\/contacto\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">contacto\u00a0<\/span><\/a>con nosotros.<\/span><\/p>\n<ul class=\"has-black-color has-text-color\">\n<li><strong><span style=\"color: #282828;\">Quiero modificar los datos de mi factura. \u00bfC\u00f3mo puedo cambiarlos?<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">Env\u00edanos los datos correctos a\u00a0<a style=\"color: #282828;\" href=\"mailto:pakot@pakot.com\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">pakot@pakot.com<\/span><\/a>\u00a0y te reenviaremos la factura modificada. Te recomendamos cambiar estos datos\u00a0<a style=\"color: #282828;\" href=\"https:\/\/www.pakot.com\/mi-cuenta\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">en tu perfil<\/span><\/a>\u00a0para futuras compras.<\/span><\/p>\n<ul class=\"has-black-color has-text-color\">\n<li><strong><span style=\"color: #282828;\">He finalizado una compra y ya no la quiero. \u00bfC\u00f3mo la anulo?<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">Comun\u00edcate con nosotros\u00a0<strong>lo antes posible\u00a0<\/strong>para que podamos anular el pedido y efectuaremos la devoluci\u00f3n en la forma de pago que hayas escogido.<\/span><\/p>\n<ul>\n<li dir=\"ltr\"><span style=\"color: #282828;\"><strong>\u00bfPuedo cancelar un pedido?<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">Podr\u00e1s cancelar el pedido sin ning\u00fan coste, siempre y cuando no haya salido de nuestro almac\u00e9n.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>He recibido un producto en mal estado (mojado, deteriorado, roto, manchado&#8230;) \u00bfC\u00f3mo solicito un cambio? \u00bfTiene alg\u00fan coste?<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #000000;\">Si recibes un producto en mal estado env\u00edanos un foto a <span style=\"color: #282828;\"><a style=\"color: #282828;\" href=\"mailto:pakot@pakot.com\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">pakot@pakot.com<\/span><\/a><\/span> indicando el n\u00famero de pedido y te reemplazaremos el producto defectuoso por uno nuevo. No tiene ning\u00fan coste adicional, la agencia de transporte ir\u00e1 a recoger el producto y te entregar\u00e1 el nuevo.\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"color: #282828;\"><strong>\u00bfC\u00f3mo encuentro un producto determinado?<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">Puedes utilizar el buscador, ubicado en la parte superior de la p\u00e1gina web. Podr\u00e1s buscar por referencias o tambi\u00e9n por palabras clave.\u00a0<\/span><\/p>\n<ul>\n<li dir=\"ltr\"><span style=\"color: #282828;\"><b style=\"color: #282828;\">He olvidado mi contrase\u00f1a. \u00bfQ<\/b><span style=\"color: #282828;\"><b>u\u00e9<\/b><\/span><b style=\"color: #282828;\"> debo hacer?<\/b><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"color: #282828;\">Puedes recuperar tu contrase\u00f1a sin ning\u00fan problema. Para ello debes de hacer clic en \u201c<span style=\"color: #00aae7;\"><a style=\"color: #00aae7;\" href=\"https:\/\/www.pakot.com\/mi-cuenta\/\">\u00c1rea Clientes<\/a><\/span>\u201d y posteriormente en \u201c\u00bfOlvid\u00f3 su Contrase\u00f1a?\u201d y autom\u00e1ticamente, te enviaremos un email para restablecer tu contrase\u00f1a.<\/span><\/p>\n<p style=\"padding-left: 40px;\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfQu\u00e9 pasos he de seguir para hacer un pedido? Puedes acceder al apartado \u201cGu\u00eda de compra\u201d en el que se<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-666","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes - Voxalba<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voxalba.cat\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes - Voxalba\" \/>\n<meta property=\"og:description\" content=\"\u00bfQu\u00e9 pasos he de seguir para hacer un pedido? 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